First class technical support is at the heart of our business.
1–5 year best-in-class warranties backed by 24/7 system monitoring & remote diagnostics. Our standard 1 year RTB warranty can be extended up to 5 years for a small additional premium. Comprehensive on-site warranties can also be provided for multiple installations such as museums, educational, corporate, government and retail clients – further details available on request.
Managed services
We can provide remote diagnostics and 24/7 automatic system monitoring via the web. Remote desktop access via secure VPN also allows us to manage programme content on your behalf should you wish.
Best in-class warranty
We provide a 1 year RTB warranty as standard. This can be upgraded to a 5 year RTB warranty for a small additional premium. For all warranty claims simply return your unit to us by courier and track your repair progress online.
On-site maintenance
For largescale installations such as museums, retail and corporate clients, we can also supply on-site maintenance agreements. Choose from different support packages provided by appropriately licensed local engineers.